Frequently Asked Questions

Everything you need to know about shopping with Songbird Collection.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns Portal to start your request.

How do I know which size will fit me best?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Songbird Collection is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in over 80% of our seasonal collections.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.